1-Year Limited Warranty Policy
At Kehlanis, we are committed to providing products that meet reasonable quality and performance expectations. We offer a one-year limited warranty on eligible products, subject to the terms outlined below.
This policy explains the coverage, exclusions, and procedures for requesting warranty assistance. It does not replace or limit any consumer rights that cannot legally be excluded under applicable law.
1. Warranty Coverage
Eligible products purchased directly from Kehlanis are covered by a one-year limited warranty beginning on the date of delivery to the original customer.
During the warranty period, we will review claims involving defects in materials or workmanship that arise under normal household use and in accordance with the product's instructions.
If a claim is approved, we may, as appropriate and permitted by applicable law:
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Repair the defective product.
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Replace the product with the same or a comparable product.
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Provide a refund or another appropriate remedy where required by applicable law or agreed upon with the customer.
The remedy offered will depend on the nature of the defect, product availability, and the consumer protection laws applicable to the purchase.
2. What Is Covered
This limited warranty generally covers:
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Manufacturing defects in materials or workmanship.
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Functional failures resulting from a covered manufacturing defect.
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Product components that fail to operate as intended due to a covered defect under normal household use.
Warranty coverage applies only to eligible products and does not automatically extend to every accessory, consumable, or replacement part unless expressly stated in the relevant product listing or warranty documentation.
3. What Is Not Covered
To the extent permitted by applicable law, this limited warranty does not cover:
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Damage caused by misuse, abuse, negligence, or accidental impact.
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Damage resulting from improper installation, assembly, maintenance, or operation.
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Normal wear and tear, cosmetic deterioration, or aging that does not result from a manufacturing defect.
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Consumable items or components expected to require periodic replacement, unless otherwise stated.
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Unauthorized modifications, repairs, or alterations that cause or contribute to the defect.
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Damage caused by unauthorized electrical connections, unsuitable power supplies, or use outside the product's stated requirements.
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Damage resulting from fire, flooding, power surges, or other external events beyond normal product use.
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Products purchased from unauthorized sellers or where the original purchase cannot reasonably be verified.
These exclusions apply only where legally permitted. They do not exclude coverage for defects or remedies that must be addressed under applicable consumer protection laws.
4. How to Submit a Warranty Claim
If you believe your product has a defect covered by this policy, please contact our customer support team.
To help us assess your claim, please provide:
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Your order number or other reasonable proof of purchase.
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A description of the issue and when it first occurred.
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Clear photographs or a short video demonstrating the problem, if reasonably available.
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Your name and contact information.
Our team may request additional information when reasonably necessary to evaluate the claim.
Please do not send a product back before receiving return instructions from our customer support team.
5. Warranty Review and Resolution
After receiving your claim, we will review the information provided and may ask follow-up questions or request a reasonable inspection of the product.
If the claim is approved, we will explain the available resolution and any applicable next steps.
Where a return, repair, replacement, or refund is appropriate, we will provide instructions based on the circumstances and applicable law.
We will communicate any relevant shipping arrangements and whether return shipping costs are covered as part of the approved claim.
We aim to handle warranty requests fairly and within a reasonable timeframe. Actual resolution times may vary depending on the nature of the issue, product availability, shipping arrangements, and other relevant circumstances.
6. Shipping and Return Costs
For approved warranty claims, responsibility for return shipping, inspection, repair, replacement shipping, or other related costs will be determined by the circumstances of the claim and the laws applicable to your purchase.
Where applicable law requires us to cover certain costs or provide a particular remedy, we will comply with those requirements.
Please contact us before returning a product so that we can provide the appropriate instructions.
7. Warranty Limitations
This one-year limited warranty is a voluntary warranty offered by Kehlanis for eligible products.
To the extent permitted by law, any repair or replacement provided under this limited warranty does not automatically restart or extend the original warranty period, unless required by applicable law or expressly stated by us.
Nothing in this policy limits any mandatory consumer guarantee, statutory warranty, or other legal protection that applies to your purchase.
United States and Canada: Your rights may vary depending on the applicable federal, state, provincial, or territorial laws.
Australia: Consumer guarantees under the Australian Consumer Law apply independently of this limited warranty and cannot be excluded by this policy.
European Economic Area and other applicable European jurisdictions: Your statutory rights concerning product conformity, remedies, and applicable guarantee periods remain unaffected. The one-year limited warranty does not reduce any longer mandatory protection provided by law.
Where this policy conflicts with a mandatory legal requirement, the applicable law will prevail.
8. Transferability
Unless otherwise required by law or expressly stated in writing, this limited warranty applies to the original purchaser of an eligible product purchased directly from Kehlanis and is not transferable to subsequent owners.
This limitation does not affect any statutory rights that may apply independently of this limited warranty.
9. Contact Us
For warranty questions or assistance with a product, please contact:
Store Name: Kehlanis
Website: https://kehlanis.com/
Customer Support Email: [Insert Your Customer Support Email]
Please include “Warranty Claim” in your email subject line and provide your order number whenever possible.
We appreciate your trust in Kehlanis and are committed to helping resolve eligible product issues fairly and efficiently.