We want customers to feel comfortable ordering from Kehlanis.
Eligible purchases may be returned or exchanged within 15 days after delivery, subject to the conditions described below.
Return & Exchange Window
Return or exchange requests should be submitted within 15 days of receiving your order.
To qualify, products should generally remain:
- Unused
- Unwashed where applicable
- Unworn where applicable
- In original condition
- Free from customer-caused damage
- Complete with included accessories or components
- In original packaging where reasonably possible
Products showing significant signs of use, alteration, misuse, washing, or damage may not qualify.
How to Start a Return
Before sending any product back, please contact:
Your request should include:
- Order number
- Product name
- Reason for return or exchange
- Photos or videos if the item is damaged, defective, or incorrect
Our customer service team will review the request and provide the appropriate return instructions.
Please do not send items back without receiving return instructions first.
15-Day Free Returns & Exchanges
Eligible orders are covered by our 15-day free return and exchange service.
If a prepaid return method is available for your location and return type, our support team will provide the relevant instructions.
Return procedures may vary depending on location, product category, and shipping method.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.
You may be asked to provide photographs or videos showing the issue.
After review, an appropriate solution may include:
- Replacement
- Exchange
- Refund
The available resolution will depend on the circumstances of the order.
Items That May Not Be Returnable
Some products may be excluded from returns for safety, hygiene, legal, or condition-related reasons.
Examples may include:
- Heavily used products
- Customer-damaged products
- Modified or altered items
- Certain hygiene-sensitive products
- Certain customized products
- Items clearly identified as final sale before purchase
These limitations remain subject to applicable consumer protection laws.
Exchanges
If you would like to exchange an eligible item for another available variation, please contact us within the return period.
Exchanges are subject to current inventory.
If the requested alternative is unavailable, we may offer another option or an eligible refund.
Refund Processing
Once an approved return is received and inspected, the refund will generally be issued to the original payment method.
The time needed for the refund to appear may vary depending on your bank or payment provider.
VIP Fast Shipping and other premium shipping fees may not be refundable unless the issue was caused by our error or applicable law requires otherwise.
Cancellations
If you need to cancel or modify an order, please contact us as quickly as possible.
Cancellation cannot be guaranteed once an order has already entered processing or shipment.
Return Support
For return or exchange assistance:
Email: customer@kehlanis.com