Privacy Policy
At Kehlanis (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, browse our products, make a purchase, or contact us.
This policy applies to customers and visitors accessing our website from the United States, Canada, Australia, the European Economic Area (EEA), the United Kingdom, and other regions where our services are available.
1. Personal Information We Collect
We collect information that you provide directly to us, information generated through your use of our website, and information received from service providers that help us operate our business.
Information You Provide
When you place an order, create an account, contact our customer service team, or subscribe to marketing communications, we may collect:
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Name and contact details, including email address and telephone number.
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Billing and shipping addresses.
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Order details, purchased products, transaction records, and return or refund information.
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Customer service messages, inquiries, and other information you choose to provide.
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Marketing preferences and newsletter subscription status.
Payment Information
Payments are processed through the payment providers available at checkout. We may receive payment confirmations, transaction references, payment status, and limited payment-related information.
Your full payment card details are generally processed by the applicable payment provider and are not stored directly by us unless expressly stated.
Information Collected Automatically
When you browse our website, we or our service providers may collect certain technical and usage information, including:
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IP address and approximate location derived from your IP address.
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Browser type, device type, operating system, and language settings.
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Pages visited, products viewed, referring websites, and interactions with website content.
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Date, time, and duration of website visits.
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Cookie identifiers and similar online tracking information, subject to applicable consent requirements.
2. How We Use Your Information
We use personal information for legitimate business purposes, including:
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Processing, confirming, fulfilling, shipping, and tracking orders.
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Providing customer support and responding to questions.
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Managing returns, refunds, exchanges, and warranty-related requests.
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Processing payments and helping detect or prevent fraudulent transactions.
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Operating, maintaining, and improving our website and shopping experience.
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Understanding product interest and measuring website performance.
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Sending promotional emails or other marketing communications where permitted by law and, when required, with your consent.
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Personalizing advertising and measuring advertising campaign performance, subject to applicable privacy and consent requirements.
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Meeting legal, tax, accounting, regulatory, and recordkeeping obligations.
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Protecting our business, customers, website, and legal rights.
Where required by applicable law, we will identify an appropriate legal basis for processing your information, such as performing a contract, complying with a legal obligation, obtaining your consent, or pursuing a legitimate interest that does not override your rights.
3. How We Share Your Information
We do not share personal information indiscriminately. We may disclose information to the following categories of recipients when necessary for the purposes described in this policy.
Service Providers
These may include:
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E-commerce platform and website hosting providers.
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Payment processors and payment security providers.
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Shipping carriers, fulfillment providers, and logistics partners.
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Customer support and communication platforms.
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Website analytics and performance monitoring providers.
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Marketing, email, and advertising service providers.
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Fraud prevention, security, and technical support providers.
These service providers may process personal information on our behalf to provide their services, subject to applicable contractual and legal requirements.
Advertising and Analytics Partners
Where permitted by law and subject to required consent or opt-out choices, we may share certain online identifiers, device information, website activity, or purchase-related events with analytics and advertising partners, including platforms such as Meta or other advertising services we actually use.
These partners may use the information to measure advertising effectiveness, understand audience interactions, or deliver relevant advertisements.
Where applicable privacy laws classify this activity as the sale or sharing of personal information, or targeted advertising, you may have the right to opt out.
Legal and Business Transactions
We may disclose information when required by law, in response to valid legal requests, to protect our rights or the safety of others, or in connection with a merger, acquisition, financing, restructuring, or sale of business assets, subject to applicable legal requirements.
We do not disclose personal information to third parties for their own independent marketing purposes without an appropriate legal basis or consent where required.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to support essential website functions and understand how visitors use our services.
These technologies may be used to:
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Keep shopping carts and checkout processes functioning.
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Remember certain preferences and settings.
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Maintain website security and prevent fraudulent activity.
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Analyze traffic and website performance.
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Measure advertising campaigns and support personalized advertising where permitted.
Your Cookie Choices
You can manage non-essential cookies through our cookie consent banner or settings tool, where available. You may also adjust your browser settings to block or delete cookies.
Some cookies are necessary for core website functions. Disabling them may affect shopping cart functionality, checkout, or other website features.
For visitors in the EEA, the UK, and other jurisdictions requiring prior consent, non-essential cookies and similar tracking technologies will be activated only in accordance with applicable consent requirements.
Where legally required, we will respect applicable browser-based opt-out signals, including Global Privacy Control (GPC).
5. Email Marketing and Promotional Communications
If you subscribe to our marketing communications or otherwise provide valid consent where required, we may send you product updates, promotional offers, and other relevant information.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.
Even if you opt out of marketing communications, we may still send essential transactional or service-related messages, such as order confirmations, shipping updates, refund notifications, and responses to customer inquiries.
6. International Data Transfers
Because our customers and service providers may be located in different countries, your personal information may be transferred to, stored in, or processed in countries outside your country or region of residence.
Depending on the services we use, these countries may include the United States and other jurisdictions where our e-commerce, payment, analytics, customer support, or fulfillment providers operate.
Where applicable law requires safeguards for international transfers, we will use an appropriate transfer mechanism, such as an adequacy decision, approved contractual safeguards, or another legally recognized mechanism.
For individuals in the EEA or UK, we will apply the relevant transfer requirements where personal information is transferred to a country that does not benefit from an applicable adequacy decision.
7. Data Retention and Security
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including completing transactions, providing customer service, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.
Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements.
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of personal information, subject to legal exceptions.
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Request a copy of certain information in a portable format, where applicable.
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Withdraw consent where processing is based on consent.
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Object to or restrict certain types of processing.
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Opt out of certain marketing, targeted advertising, or data-sharing activities.
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Lodge a complaint with the relevant privacy regulator.
To exercise your rights, contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing your request.
We will respond within the timeframes required by applicable law. Certain requests may be subject to exceptions, including information we must retain for legal, security, accounting, or transaction-related purposes.
Additional Rights for EEA and UK Residents
If you are located in the European Economic Area or the United Kingdom, you may have rights under the GDPR or UK GDPR, as applicable, including access, rectification, erasure, restriction, data portability, and objection to certain processing.
Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
You may also lodge a complaint with your local data protection supervisory authority.
Where applicable, we will provide information about the legal basis for processing and relevant international transfer safeguards upon request.
Additional Rights for California Residents
If you are a California resident and the California Consumer Privacy Act, as amended, applies to our business, you may have the right to:
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Know the categories and specific pieces of personal information we collect, use, disclose, or otherwise process, subject to applicable exceptions.
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Request deletion of eligible personal information.
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Request correction of inaccurate personal information.
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Obtain information about the categories of personal information disclosed to third parties.
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Opt out of the sale or sharing of personal information, where applicable.
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Opt out of certain processing for targeted advertising or profiling, where applicable.
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Limit certain uses and disclosures of sensitive personal information, if applicable.
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Exercise your privacy rights without unlawful discrimination.
We do not knowingly sell personal information for monetary consideration. However, certain advertising or tracking activities may qualify as “sharing” or other regulated processing under California law.
Where required, we will provide an appropriate opt-out mechanism, including a “Do Not Sell or Share My Personal Information” option, and honor applicable opt-out preference signals.
You may submit a privacy request using the contact details below. Authorized agents may submit requests on your behalf where permitted by law, subject to applicable verification requirements.
Additional Rights for Canadian Residents
Depending on the applicable federal or provincial privacy legislation, you may have the right to access personal information we hold about you, request corrections, understand how your information is used or disclosed, and withdraw consent where permitted by law.
We will handle privacy requests and complaints in accordance with the privacy laws applicable to your province or territory.
If you have a concern about our handling of personal information, you may contact us first. You may also contact the Office of the Privacy Commissioner of Canada or the relevant provincial privacy regulator, as applicable.
Additional Rights for Australian Residents
Where the Australian Privacy Act 1988 and Australian Privacy Principles apply, you may have the right to request access to personal information we hold about you and request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading information.
You may also submit a complaint if you believe your personal information has been handled improperly.
We will review privacy complaints and respond within a reasonable period, consistent with applicable legal requirements. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC), where applicable.
9. Children's Privacy
Our website and products are intended for a general audience and are not knowingly directed at children who are below the age at which they can independently provide valid consent under applicable law.
We do not knowingly collect personal information from children in circumstances where parental consent is required and has not been obtained.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
Those third parties operate under their own privacy policies and practices. We are not responsible for the privacy, security, or content practices of websites and services that we do not control.
We encourage you to review the privacy policies of any third-party services you use.
11. Automated Processing
We or our service providers may use automated tools to help detect fraudulent transactions, maintain website security, analyze website performance, or support advertising and personalization.
Where applicable law grants you rights relating to automated decision-making or profiling that produces legal or similarly significant effects, you may exercise those rights by contacting us.
We will provide any disclosures, review procedures, or other safeguards required by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to submit a privacy complaint, please contact us:
Store Name: Kehlanis
Website: https://kehlanis.com/
Privacy and Customer Support Email: [Insert Your Customer Support Email]
Please include “Privacy Request” in the subject line of your email so we can identify and respond to your request more efficiently.
We will review privacy inquiries and respond in accordance with applicable law.